Frequently Asked Questions


Does PIL’ATEN Test Its Products on Animals?

No! We are a cruelty free brand, and passed all EU regulations that ensure we comply with animal cruelty free cosmetics.

Which Active Ingredients Are in Your Mask?

The ingredients we use are ALL meant to benefit your skin. We create combinations that no other Skin Care company uses:

Collagen & Chondrus Crispus Collagen & Trehalose & Aloe Vera & Chondrus Crispus Aloe Vera & Trehalose

These Ingredients can be found in our Golden Collagen Line



How Do I Use Pilaten Black Mask?

1. After cleaning your face with a towel, lay a hot towel on your face for 5 minutes to make the pores expand.

2. Take the needed amount of the gel, and apply it evenly around the nose and other needed areas. Leave it on your face for 15 to 20 minutes, until it feels dry and tightened around your face.

3. Gently and slowly peel off the PILATEN Black Mask from the bottom up.

4. Blackheads, acne and other impurities are now on the removed black mask, along with dead skin. The nose and other areas are now all clear! (Apply 1-2 times per week).

Are Your Pilaten products authentic?

YES! We are PILATEN and all our products come with an anti counterfeit code. You can inquire for more. Watch out from sellers who do not have it.

Does Pilaten products have an expiration date?

YES! This is important. All our products are stamped with a batch number and an expiry date. Watch for sellers with expired product. To make sure, please contact us for a list of approved retailers, and online retailers.

How long do you have to leave Pilaten Black Mask on?

Generally speaking, you have to leave the Pilaten Black Mask on for 15 to 20 minutes, until you feel your skin tighten around your face.

How do you remove blackheads?

Using a peel off face mask such as the PIlaten Black Mask has proven to work great. The activated carbon within the mask effectively removes blackheads from your pores, and betters your skin.

How often can you use Pilaten Black Mask?

You can use the Pilaten Black Mask as often as needed. We recommended using it 1 to 2 times per week, on a weekly basis.