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COMPANY HISTORY
2017
- PIL’ATEN EU LTD and PIL’ATEN COSMETICS INC opened as the exclusive distribution partnerships in Italy, Spain and Poland.
2016
- – PIL’ATEN began to be recognised worldwide and soon started trading in USA, Canada and Europe.
2015
- PIL’ATEN attended the China International Beauty Expo, the number 1 international beauty trade fair in the world.
2014
- PIL’ATEN secured many contracts working with Television shows such as LOVE DEPARTMENT and SUPER SPOKESMEN and began working as a partner of The Travel Channel.
2013
- PIL’ATEN joined another large Chinese B2B retail site, Jingdong Mall. Also in this year the PIL’ATEN sub-brand Pila Girl launched.
2012
- – PIL’ATEN joined TMALL a Chinese language online business-to-consumer (B2B) retail website operated in China by the Alibaba consumer group. The selling agents for PIL’ATEN reached 3,000 in this year.
2011
- PIL’ATEN invested $1 million to set up a head office and operating centre in the beautiful location of West Lake City, Hangzhou. This would be the main hub of PIL’ATEN activity. Later in the year, a production partnership was set up with a leading cosmetic manufacturer in Huadu – the global capital of cosmetic production. It was here that PIL’ATEN received a GMPC certificate.
2008
- Miss Zhu Zhi Qin began the journey of realising her dream of a world class skin care range by registering the brand of PIL’ATEN.
Head-Office North America
125-720 King Street West, Toronto Ontario, M5V3S5
Hi, I’d like to know if your brand test in animals? Thank you
Hello, no we do not test on any animals!
Thanks
But you release your products in China which requires testing? So how it is?
Dear Zuzana,
Our products are produced by the European Commission norms, which certify we do not test our products on any animals. We perform laboratory tests, and observe the results on a give period of time!
hi how long does it take for shipping ?
Hello there! Shipping takes 2 to 5 business days :-). Usually, you receive a tracking number within 24 business hours.
Please I´ve been trying to contact with Pilaten Spain because I didn´t receive my order and the don´t answer!!! 5 mails!!!
Please help me, the don´t have a tlf number on the website.
The ID: KAAOAACJC
Hello Maria, pilaten spain is not an official website! Please cancel your order, we’ll help you out!
Hi, I put in a order on Feb 4th. Does that mean it should be coming in by the 9th or 10th of February? Thank you!
That’s right!
CAN I BUY IN BULK, IS THERE SOMEONE IN SALES I CAN SPEAK TO
Please send your inquiry to [email protected]
Thanks
Please cancel my order. No one picks up the phone or answers my emails. I just purchased the order and would like to cancel it. I see responses here so please respond. Thank you
Hey Paula, all our emails are answered, and you can Text our line for immediate support. We also respond via Facebook. As per your request your order has been refunded on the same day you placed it!
Thank you
How do I become an authorized dealer? Are you accepting any?
Hi Grant, please send us your business & contact information for review to [email protected], thank you!
Do you deliver to USA right ? I just place and order, but I’ve been reading that to many people having trouble with delivery
Hi Denise, We ship and deliver from the USA 🙂
The people having trouble with delivery do not order from our website!
Hi I ordered something yesterday from this website and have yet to receive any confirmation or email regarding my order 24 hours later. I would like to know what is going on this is kind of sketchy not to receive any notifications right away.
Hi Shawn, your order has been shipped out. But we have a hard time sending emails to HOTMAIL accounts. Do you have another email address? we sent your tracking number by text message also!
So where are your headquarters located? And where do you manufacture your products?
Our Head quarters are in Hangzhou, China! We manufacture our products in our factory in Guangzhou, China!
Thanks
Hello! Our headquarters & factory are respectively in Hangzhou & Guangzhou, China!
Thanks 🙂
Do you ship to South Africa? Please let me know how I can get it as I don’t want to buy any counterfeit products on other websites.
Within the next week, we are opening our doors to International shipments! We will keep you updated. 🙂
Hi i ve snet email, im interested to be your distributor
Hey Michelle, we’ve responded! Thanks!